Question 1

Turn call data into operational insight

Accepted Answer

Every Teams call your customers make already generates data. Call Analytics presents it in a form your customers can act on.Reporting covers call volumes and answer rates, quality metrics that distinguish network conditions from carrier performance, and usage patterns that identify where additional services would be of value.The result is a shared, evidence-based view of how a customer's telephony is performing, available to you and to them.

Question 2

Available immediately on any existing customer

Accepted Answer

Call Analytics is a one-click add-on to Call Manager. Enabling it for a customer takes effect straight away, with no onboarding project or data feed to commission first.The customer's reporting arrives backfilled with a month of call history, so there is meaningful data to review from the first login.

Question 3

Evidence-based call quality diagnostics

Accepted Answer

Call Analytics records a MOS quality score for every call, broken down by ISP and by network range, so you can show a customer precisely where a quality issue originates.The pattern in the data does the work. Quality that degrades only on PSTN calls while internal calls remain clean points to the carrier. Quality that degrades across all calls, including those that stay entirely within Microsoft's network, points to the customer's own connection.With over a year of call history retained, you can also establish whether an issue is isolated to a single day or represents a sustained pattern worth raising with a carrier.

Question 4

Complete follow-up on every inbound call

Accepted Answer

Call Analytics identifies inbound calls that were not answered and have had no return call, and presents them as a single report.It gives a customer's management team a clear view of how well their front line is keeping pace with demand, and gives your own support desk visibility of the same picture, often before the customer raises it.

Question 5

Live queue visibility

Accepted Answer

Call queues are often the first point of contact a company presents to its customers.Call Analytics displays live queue status, refreshed automatically, with a clear health indicator on each queue. A manager can see at a glance whether a queue is staffed and whether the volume of waiting calls is within what the available agents can handle.That means staffing decisions can be made during the working day rather than reviewed after it.

Question 6

Delivered under your brand

Accepted Answer

Call Analytics inherits your branding automatically. To your customers it is part of the service you provide, presented consistently with everything else they use from you.It sits alongside Call Manager within the same portal, using the single sign-on your customers already have. There is one login, one interface, and one support relationship, which is yours.

Question 7

Detailed enough for an analyst, clear enough for a manager

Accepted Answer

Every report shares the same filtering: by user, by group, by call quality, and by date range. Learning to filter one page is enough to filter all of them.Dashboards are designed to be read at a glance and require no training to interpret. Where deeper analysis is needed, every list exports cleanly to Excel.

Question 8

Flexible, low-commitment pricing

Accepted Answer

There is no minimum term and no setup fee. Billing is metered daily and prorated to the day, so a customer can be enabled one month and disabled the next with no change to their contract.That makes Call Analytics straightforward to attach to any customer, whether as a standard inclusion or a trial on a single tenant.

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Haptap Call Analytics

What is Haptap Call Analytics for Microsoft Teams?

Partner Benefits

Turn call data into operational insight

Available immediately on any existing customer

Evidence-based call quality diagnostics

Complete follow-up on every inbound call

Live queue visibility

Delivered under your brand

Detailed enough for an analyst, clear enough for a manager

Flexible, low-commitment pricing

Increase the value you offer to your customers

Join our Partner Programme today

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