A headline view of your company's phone activity. See the numbers that matter at a glance, then jump straight into detailed reports to drill into specific performance areas.

Real-time and historical metrics for every call queue, including agents available, calls waiting, wait times and calls answered so far. The view auto-updates, giving managers a live picture of queue performance.

A deeper view of call volumes across your business over time. Analyse inbound and outbound traffic patterns and adjust staffing and business hours to match customer demand.

Historical detail on every internal, inbound and outbound call, filtered by user, group and time period. Export CDR data in CSV format whenever you need further analysis.

Identify missed calls that were never called back. See which callers are still waiting for a response, so your team can recover lost opportunities before they go elsewhere.

Detailed call activity for every user across your organisation. A per-user breakdown of answered calls, outbound calls, missed calls, total talk time and average talk time.

Compare inbound calls during and after business hours, using your company's timezone and weekly schedule. Spot demand outside your opening hours and decide whether your cover matches it.

Track incoming call activity by phone number and voice app, grouped by destination line or resource. See at a glance your busiest numbers, queues and users.

Visibility of call quality indicators across every Teams Phone call. Identify trends and diagnose issues affecting a single user or an entire building location.

Teams clients and PSTN endpoints seen in call activity, with status based on how recently each endpoint placed or received a call. Spot inactive devices before users report them.

Schedule any report to be emailed on a regular cadence. Data gathering and archiving take care of themselves, with reports landing in the right inboxes automatically.